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Customer Experience Consulting

Transform and improve customer relationships with our strategic consulting projects.

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Diagnosis & Optimization

We identify areas for improvement and evaluate the current status of the service.

2. Action plan design

We develop a plan of recommendations for the transformation.

3. Implementation and support

We participated in the process of change and implementation of the action plan.

Customer education

Empowers work and personal skills to improve the customer and employee experience through the training of an expert team of consultants.

Training courses

Customer experience

Training modules oriented to the skills training of the different profiles that are in contact with the companies' customers. Promotes memorable customer experiences.
Employee experience

improves employee participation with the training we offer, aimed at improving commitment and motivation, fostering teamwork and communication among employees.

Analytics

Customer experience & market research

With our comprehensive analytics service, determine how brand-customer interaction impacts future consumer behavior.

Plan Voice of Customer (VOC)

Multichannel Satisfaction Surveys.

Quality plan & interaction monitoring

We measure and monitor multichannel interactions between the company and its customers.

Projects NPS (Net Promoter Score)

Trabajamos sobre este indicador de recomendación clave, como base específica del plan VoC de las compañías, analizando el nivel de lealtad general de los clientes hacia las marcas.

Mystery shopping 

We evaluate from the client’s perspective of your business, through anonymous visits, professionalism, attention and protocol follow-up by your staff.

Learn more about iKonversa

Do you want to transform your customer relationship?

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We develop advanced solutions, based on the experience acquired over the last 25 years in the development of fully user-oriented management applications, with access from any device, simpler, more agile, affordable and scalable than traditional management solutions.

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Barcelona

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